These Terms of Use ("Terms") are a legal agreement between you ("you" or "User") and Innolope LLC ("Innolope," "we," "us," or "our"), the company behind Keller, an AI-powered phone-calling assistant made available through our website, mobile applications, and related services (collectively, the "Service" or "Keller").
By creating an account, downloading the app, or otherwise using Keller, you agree to these Terms. If you don't agree, don't use the Service.
1. What Keller Does
Keller places outbound telephone calls on your behalf, using an AI voice agent, to businesses and other third parties you designate — restaurants, medical offices, service providers, customer support lines, and the like. Based on the instructions you give it, Keller attempts to reach the requested business or individual by phone, communicates on your behalf using synthetic, AI-generated speech, and negotiates within whatever parameters you've set, such as acceptable times, prices, or terms. Where the call requires it, Keller can reference account numbers, insurance information, or other details you've provided in advance. Every call is recorded, transcribed, and summarized for you, and Keller can take concrete actions on the call itself, like booking an appointment, requesting a cancellation, or gathering a quote.
Keller always identifies itself as an AI assistant calling on your behalf at the start of every call, and you can listen to any call live and interrupt or take it over at any point.
Keller does not intercept, answer, or otherwise participate in calls placed to your personal phone number using your mobile carrier's native calling functionality. Every call Keller places goes through our own telephony infrastructure, not through your device's SIM or carrier connection.
2. Eligibility and Accounts
You must be at least 18 years old, or the age of legal majority in your jurisdiction, and able to form a binding contract to use Keller. By using the Service, you represent that you meet these requirements.
You're responsible for the accuracy of the information you provide when creating an account, for keeping your login credentials confidential, and for all activity that occurs under your account, whether or not you personally authorized it, except to the extent it results from our failure to secure the Service. If you suspect unauthorized use of your account, notify us promptly at [email protected]. We may suspend or terminate accounts that provide false information or violate these Terms.
3. Your Instructions to Keller
You are solely responsible for the instructions you give Keller and for the accuracy of any information you ask it to convey, including names, account numbers, insurance details, medical information, payment preferences, and negotiating positions.
When you ask Keller to place a call, you represent that you have the legal right to have the call placed and to share any information you're providing for it — for example, that you're the account holder or are authorized to act on the account holder's behalf — that the purpose of the call is lawful, and that you are not asking Keller to impersonate a specific real person, misrepresent your identity in a way intended to defraud or deceive, or extract information from a third party under false pretenses beyond the disclosure that Keller is an AI assistant calling on your behalf. Keller will decline or halt a call it determines is illegal, fraudulent, harassing, or otherwise prohibited under Section 5.
4. Call Recording, Transcription, and Consent
Keller records and transcribes calls it places on your behalf so we can give you a confirmation, transcript, and audio record of what was discussed.
You are responsible for complying with the call-recording and wiretapping laws that apply to your calls. Many jurisdictions, including a number of U.S. states, require the consent of all parties to a call before it can be lawfully recorded, not just one party. By using Keller, you authorize us to record calls placed on your behalf, and you agree that Keller will audibly disclose, at the start of every call, that the call is being placed by an AI assistant and may be recorded, giving the called party the opportunity to object. If a called party objects to being recorded, Keller will stop recording that call or end it, depending on your preferences and applicable law. You will not direct Keller to place calls in a manner intended to evade recording-consent requirements.
Recordings and transcripts are stored as described in our Privacy Policy and are available to you within the app. You may request deletion of a recording or transcript at any time, subject to Section 9 of the Privacy Policy.
5. Acceptable Use
You may not use Keller for unlawful purposes, including fraud, harassment, threats, or impersonating a real, identifiable person without their consent. Keller is not an emergency calling service and must never be used to contact 911, 112, 999, or any other local emergency line. You also may not use Keller to extract, request, or record sensitive personal information about a third party beyond what's reasonably necessary for the task you've asked Keller to perform; to reverse-engineer, scrape, or extract Keller's underlying models, prompts, or telephony infrastructure; or to circumvent usage limits, rate limits, or plan restrictions through automation or multiple accounts.
We may investigate and take action against accounts that violate this section, including suspension, termination, and reporting to law enforcement where required.
5.1 No Mass or Cold Calling
Keller is built for calls you personally direct, one at a time, to a specific business or individual you already have a reason to contact — a restaurant you want a table at, a provider on your insurance plan, a company you're already a customer of. It is not a bulk-calling, telemarketing, or lead-generation tool, and you may not use it as one.
Specifically, you may not use Keller to contact any number that isn't tied to a specific, individualized task you're directing in that moment; to place calls to numbers pulled from a purchased, scraped, or third-party list; to contact the same business or individual repeatedly for promotional or solicitation purposes; to place calls on behalf of anyone other than yourself, your household, or a business you're authorized to represent, at scale; or to place calls to people who have not consented to being contacted by you and have no existing relationship with you. If a task looks like it's directed at one specific party for one specific purpose, it's within bounds; if it looks like a list, a campaign, or an unsolicited outreach effort, it isn't — regardless of how the instruction is phrased.
This restriction exists independently of, and in addition to, your obligation to comply with the Telephone Consumer Protection Act, state mini-TCPA statutes, Do-Not-Call registries, and equivalent laws in your jurisdiction — following this section does not by itself guarantee legal compliance, and you remain responsible for that.
We enforce this with both automated review and manual investigation, and we will suspend or terminate accounts that attempt to use Keller for mass or cold calling, without refund, and may report violations to carriers or regulators where required.
6. Businesses and Third Parties Keller Calls
Keller calls businesses and individuals who are not Keller users and have not agreed to these Terms. We are not responsible for the accuracy, availability, or conduct of any third party Keller contacts on your behalf, including whether a booking, quote, refund, or other outcome is actually honored by that third party. Confirmations Keller provides reflect what was communicated on the call; they are not a guarantee that the third party will follow through.
If you're a business that received a call from Keller and want to be excluded from future automated contact, or want to report misuse, contact us at [email protected].
7. Subscriptions, Billing, and Cancellation
Keller offers free and paid subscription tiers, described at https://kellerapp.pro/#pricing. Features and call limits for each tier are as stated at the time of purchase and may change with notice. Paid subscriptions renew automatically at the end of each billing period unless canceled before renewal; you can cancel anytime from account settings, and cancellation takes effect at the end of the current billing period, with access to paid features continuing until then. Except where required by law, fees are non-refundable, including for partial billing periods. We may change prices with at least 30 days' notice to active subscribers, and continued use after a price change takes effect constitutes acceptance of it. You authorize us and our payment processor to charge your chosen payment method for all fees incurred.
8. Intellectual Property
Keller, including its software, voice models, branding, and app design, is owned by Innolope LLC and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal or internal business purposes, subject to these Terms.
You retain ownership of the instructions, information, and content you submit to Keller ("User Content"). You grant us a license to use User Content to operate, provide, and improve the Service — including placing calls, generating transcripts, and troubleshooting — but not to train models on your data unless you separately opt in, as described in the Privacy Policy.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that Keller will successfully reach any business or complete any requested task, that any booking, refund, cancellation, or negotiated outcome will be honored by the third party, that the Service will be uninterrupted, timely, secure, or error-free, or that transcripts or AI-generated summaries will be perfectly accurate. You should independently verify important outcomes, such as medical appointments or financial commitments, rather than relying solely on Keller's confirmation.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNOLOPE LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Our total liability for any claim arising from these Terms or the Service will not exceed the greater of the amount you paid us in the 12 months before the claim arose, or USD 100.
Some jurisdictions don't allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
11. Indemnification
You agree to indemnify and hold harmless Innolope LLC from any claims, damages, liabilities, and expenses, including reasonable legal fees, arising from your use of the Service, the instructions you gave Keller, your violation of these Terms, or your violation of any law or third-party right, including recording-consent and telemarketing laws.
12. Termination
You may stop using Keller and delete your account at any time. We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you've violated these Terms, created risk or legal exposure for us, or if required by law. Sections of these Terms that by their nature should survive termination, including Sections 8 through 11 and Section 13, will survive.
13. Dispute Resolution and Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.
If you reside in the United States, you and Innolope LLC agree to resolve any dispute arising from these Terms or the Service through binding, individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court where it qualifies. You and Innolope LLC each waive the right to a jury trial and to participate in a class action or class arbitration; disputes must be brought on an individual basis only. You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, stating that you decline to arbitrate; opting out doesn't affect any other part of these Terms.
This arbitration agreement does not apply to you if you reside in the European Union, the United Kingdom, or the European Economic Area. If you reside in one of those jurisdictions, you retain the right to bring a claim relating to these Terms or the Service before the courts of your country of residence, to the extent required by applicable consumer protection law, and nothing in these Terms limits any mandatory statutory right you have as a consumer under the law of that jurisdiction.
14. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we'll notify you by email or in-app notice before the changes take effect. Continued use of Keller after changes take effect constitutes acceptance of the updated Terms.
15. Miscellaneous
These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision isn't a waiver of our right to do so later. You may not assign these Terms without our consent, and we may assign them in connection with a merger, acquisition, or sale of assets. Questions about these Terms can be sent to [email protected].