This Privacy Policy explains how Innolope LLC ("Innolope," "we," "us," "our"), the company behind Keller, collects, uses, shares, and protects information when you use our website, mobile applications, and related services (the "Service" or "Keller").
Keller's whole job is making phone calls on your behalf, which means we handle some genuinely sensitive information — call recordings, account numbers, insurance details, health-adjacent scheduling information. This policy is written to be specific about what that means in practice, not just to check legal boxes.
1. Information We Collect
When you create an account, we collect your name, email address, phone number, a hashed password, and payment details, which are processed by our payment processor as described in Section 4. When you give Keller a task, we collect whatever you type or say to it — the business you want called, the outcome you want, and any account numbers, insurance IDs, dates, preferences, or other details you provide to complete the task. We also collect records of any support requests, survey responses, or other feedback you send us directly.
Using Keller itself generates further information: full audio and text of every call Keller places on your behalf, including what the called party said; call metadata such as the phone numbers dialed, call duration, timestamps, and outcome (booked, no answer, escalated, and so on); any structured data extracted from the call, like confirmation numbers or appointment times; and general usage data, including which features you use, how many calls you place, crash logs, and other diagnostic data.
We also collect some information automatically — your device type, operating system, app version, IP address, and mobile identifiers, along with an approximate location derived from your IP address or device settings, which we use to route calls to local numbers and apply the right regulations, since recording-consent rules vary by state and country.
Finally, because Keller calls businesses and individuals on your behalf, the recordings and transcripts it generates necessarily include information about people who are not Keller users, such as a front-desk staff member's name and statements. We treat this as personal data about a non-user and handle it as described in Section 6.
2. How We Use Information
We use the information above to place, manage, and complete the calls you request, including navigating phone trees, negotiating, and confirming outcomes, and to generate the transcripts, summaries, recordings, and confirmations we give you afterward. We use it to maintain and secure your account, process payments, manage subscriptions, and provide customer support. We also use it to detect, investigate, and prevent fraud, abuse, and violations of our Terms of Use, and to comply with legal obligations, including call-recording disclosure requirements and lawful requests from authorities. Some information helps us improve Keller's reliability and call-handling quality, which is addressed separately in Section 3 given how it interacts with AI training. And if you've opted in, we use your contact information to send service updates, security notices, and product or marketing updates.
3. AI Processing and Model Training
Keller uses third-party and proprietary AI models to understand your instructions, transcribe calls, generate spoken responses, and negotiate on your behalf. Your call content is not used to train third-party foundation models by default — data sent to model providers to run a call is used to complete that call and is not retained by those providers for training, under our contracts with them, described in Section 4. We may use de-identified or aggregated data, such as how often a call requires escalation, to improve Keller's own product performance. If we ever want to use identifiable call content to improve or train models beyond this, we will ask for your affirmative opt-in first, let you withdraw it at any time, and will not make it a condition of using the free tier.
4. Who We Share Information With
We share information only as needed to run the Service. That includes telephony and voice infrastructure providers, such as carriers and VoIP platforms, who place and route calls; AI model and speech providers who power the conversation itself, under contracts that restrict their use and retention of your data; payment processors who handle subscription billing (we do not store full payment card numbers ourselves); cloud hosting and infrastructure providers who store and process data securely; and analytics and crash-reporting tools, limited to the data needed to keep the app working. We also share information with professional advisors and authorities where required to comply with law, respond to a valid legal request, or protect the rights, property, or safety of Innolope, our users, or the public. If Innolope is involved in a merger, acquisition, or asset sale, your information may transfer to the successor entity, and we'll notify you before that happens and before a different privacy policy applies.
We do not sell your personal information, and we do not share call recordings or transcripts with third parties for their own marketing or advertising purposes.
5. Call Recording Disclosures and Consent
Because Keller records calls, and many jurisdictions require notice or consent from everyone on a call before it's recorded, Keller audibly discloses at the start of every call that it's an AI assistant calling on your behalf and that the call may be recorded. If the called party objects, Keller stops recording — and, depending on your settings and applicable law, may end the call — rather than continuing to record without consent. As the person directing the call, you're responsible for not instructing Keller to record in a way that violates applicable law, as described in Section 4 of the Terms of Use.
6. Information About Non-Users (People Keller Calls)
Businesses and individuals Keller calls have not created a Keller account and have not agreed to this Privacy Policy, but information about them — their statements on the call, and sometimes their name or role — is captured in recordings and transcripts because that's inherent to placing the call. We limit our use of this information to delivering the call outcome to you and to the operational purposes described in Section 2, such as fraud prevention, legal compliance, and service improvement in de-identified form. If a non-user contacts us to request that we stop contacting a specific number on behalf of any user, or to request deletion of a specific recording naming them, they can reach us at [email protected], and we will evaluate the request under applicable law.
7. Data Retention
Call recordings and transcripts are retained for 12 months by default, or until you delete them, whichever comes sooner, and you can delete an individual call's recording and transcript from the app at any time. Account information is retained while your account is active and for a limited period afterward, to comply with legal, tax, and fraud-prevention obligations. Payment records are retained as required by financial and tax law, typically for longer than other account data. When you delete your account, we delete or anonymize your personal data within 30 days, except where we're legally required to retain it longer, such as for financial records or an active legal hold.
8. Your Rights
Depending on where you live, you may have the right to access the personal data we hold about you, correct inaccurate data, delete your data subject to the legal retention exceptions above, export your data in a portable format, object to or restrict certain processing, including marketing, withdraw consent for anything we process based on your consent, such as the optional model-training opt-in, and lodge a complaint with your local data protection authority in the EU, UK, or EEA, or with the relevant Attorney General's office in applicable U.S. states. To exercise any of these rights, contact us at [email protected]; we'll respond within the timeframe required by applicable law, generally 30 days under GDPR and 45 days under CCPA/CPRA.
California residents have the right under the CCPA/CPRA to know, delete, correct, and opt out of the "sale" or "sharing" of personal information. We do not run advertising and do not sell personal information as defined by the CCPA. We do use standard third-party analytics tools to understand app usage and performance; these providers process data on our behalf under contract and are not permitted to use it for their own advertising purposes, so this does not constitute a "sale" or "sharing" under the CCPA/CPRA.
For EU, UK, and EEA residents, our legal bases for processing include performance of a contract when placing calls you request, legitimate interests such as security, fraud prevention, and service improvement, consent for optional model training and marketing, and legal obligation where applicable.
In accordance with Article 27 of the GDPR and the equivalent UK GDPR requirement, we have designated an EU representative to serve as your point of contact for data protection matters and to liaise with supervisory authorities on our behalf. Contact details for our EU representative are available on request by writing to [email protected].
9. Data Security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls limiting who can view call recordings and account details, and regular security review of our infrastructure and vendors. No system is perfectly secure, and we can't guarantee absolute security of information transmitted to or stored by the Service. If we experience a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.
10. International Data Transfers
We and our service providers may process and store your information in countries other than your own, including the United States and the European Union. Where required, we rely on appropriate safeguards for these transfers, such as Standard Contractual Clauses for transfers out of the EU or UK.
11. Children's Privacy
Keller is not directed at, and is not intended for use by, anyone under 18. We do not knowingly collect personal information from children. If we learn we've collected information from someone under 18, we will delete it. If you believe a child has provided us information, contact us at [email protected].
12. Cookies and Tracking (Website)
Our website may use cookies and similar technologies for essential functionality, analytics, and, if applicable, advertising.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we'll notify you by email or in-app notice before they take effect. The "Last updated" date at the top reflects the most recent revision.
14. Contact Us
Questions, requests, or complaints about this Privacy Policy or how we handle your information can be sent to Innolope LLC at Ste A, 8 The Green, Dover, DE, Kent, US, 19901, or by email at [email protected].